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Escrow and Settlement Associate Head

Salary undisclosed

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About Us:

We are currently helping our customer a series A payment gateway.

Role Overview:

As the Associate Head of Escrow and Settlement, you’ll play a vital role in driving growth by adapting, implementing, and refining business processes. You’ll ensure process metrics are met, maintain strong relationships with stakeholders, and resolve issues efficiently.

Key Responsibilities:

  • Manage dispute handling, data verification, and complaint resolution.
  • Analyze patterns in queries/complaints and define actionable steps.
  • Maintain accurate documentation and records.
  • Provide insights to management via regular dashboards and reports.
  • Handle day-to-day tasks like paperwork, invoicing, and cash management.
  • Collaborate with stakeholders, resolve conflicts, and ensure smooth operations.

Qualifications:

  • 5+ years of experience in settlement or escrow accounts within payment/tech companies.
  • Proficient in MS Office, ERP/CRM portals, with strong analytical skills.
  • Experience in early-stage or growth companies is a plus.
  • Proven ability to manage stakeholders and thrive in a dynamic environment.

Skills:

  • Analytical, data-driven approach with excellent problem-solving abilities.
  • Strong communication, strategic thinking, and multitasking skills.
  • Positive attitude, self-motivated, and able to work under pressure.

Benefits:

  • Competitive salary and benefits.
  • Work alongside passionate, talented individuals in a tech-driven environment.
  • Entrepreneurial culture with opportunities for growth.

Join us and help shape the future of payments in Indonesia!