Escrow and Settlement Associate Head
Salary undisclosed
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About Us:
We are currently helping our customer a series A payment gateway.
Role Overview:
As the Associate Head of Escrow and Settlement, you’ll play a vital role in driving growth by adapting, implementing, and refining business processes. You’ll ensure process metrics are met, maintain strong relationships with stakeholders, and resolve issues efficiently.
Key Responsibilities:
- Manage dispute handling, data verification, and complaint resolution.
- Analyze patterns in queries/complaints and define actionable steps.
- Maintain accurate documentation and records.
- Provide insights to management via regular dashboards and reports.
- Handle day-to-day tasks like paperwork, invoicing, and cash management.
- Collaborate with stakeholders, resolve conflicts, and ensure smooth operations.
Qualifications:
- 5+ years of experience in settlement or escrow accounts within payment/tech companies.
- Proficient in MS Office, ERP/CRM portals, with strong analytical skills.
- Experience in early-stage or growth companies is a plus.
- Proven ability to manage stakeholders and thrive in a dynamic environment.
Skills:
- Analytical, data-driven approach with excellent problem-solving abilities.
- Strong communication, strategic thinking, and multitasking skills.
- Positive attitude, self-motivated, and able to work under pressure.
Benefits:
- Competitive salary and benefits.
- Work alongside passionate, talented individuals in a tech-driven environment.
- Entrepreneurial culture with opportunities for growth.
Join us and help shape the future of payments in Indonesia!
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