Technical Business Associate (Graduate)
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Neurosensum is a forward-thinking company committed to delivering innovative solutions and exceptional service to our clients. We pride ourselves on creating a dynamic and inclusive work environment where new ideas and professional growth are encouraged.
Position Overview: We are seeking a bright and motivated Technical Business Associate (Graduate) to join our team. This entry-level role is ideal for recent graduates who are eager to apply their technical knowledge and business acumen in a real-world setting. As a Technical Business Associate, you will play a crucial role in supporting our customers and ensuring their success with our products and services.
Key Responsibilities:
- Technical Support: Provide first-line technical assistance to customers, helping them resolve any issues they encounter with our products.
- Customer Onboarding: Assist in the onboarding process for new customers, ensuring they understand and can effectively use our products and services.
- Business Analysis: Gather and analyze customer feedback to identify trends and areas for improvement in our products and services.
- Product Training: Deliver training sessions and create resources to help customers maximize the value of our offerings.
- Cross-Functional Collaboration: Work closely with the sales, marketing, and development teams to ensure a cohesive approach to customer satisfaction.
- Documentation: Maintain accurate and detailed records of customer interactions and support activities in our CRM system.
- Continuous Improvement: Contribute ideas and suggestions for improving our processes, products, and customer experiences.
Qualifications:
- Recent graduate with a Bachelor’s degree in Business, Information Technology, Computer Science, or a related field.
- Strong technical aptitude and the ability to quickly learn new software and technologies.
- Excellent communication and interpersonal skills.
- Analytical mindset with strong problem-solving abilities.
- Team player with a proactive attitude and willingness to learn.
What We Offer:
- Comprehensive training and mentorship program.
- Opportunities for professional development and career advancement.
- A collaborative and inclusive work environment.
- Competitive salary and benefits package.
- Flexible working hours and work-life balance.
How to Apply: If you are a recent graduate eager to kickstart your career as a Technical Business Associate, we’d love to hear from you and dont hesitate to apply through linkedin!