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Do you want to become a member of rapidly growing Turkish Airlines?
SALES AND STATION AGENT
Job Description
- Carries out Reservation/Booking, Ticket Sales, Information and Passenger (Operations) (Check-in, Manifest preparation) services at the Sales Office / Airport Office or at both, as designated by the General, Airport or Sales Manager.
- Calculates the fare and arranges the route as per requests of the passengers; provides information to the passengers in relation to schedule, fares (APT-ABC); and ensures the required coordination.
- Performs reservation/booking for the passengers applying to the counter.
- Issues tickets for Domestic and International lines, MCOs (Manual Change Orders), Excess Baggage Ticket; changes such tickets; and performs the processes in relation to return of the same.
- Performs Endorsement and Rerouting processes, ramp handling, DGR handling.
- Prepares Load Sheet for W/B Aircraft
- Performs reservation/booking; and files the post-flight documents accurately and in full; and performs statistical actions in respect of the flight coupons.
- Reports and registers any operational income-cost-financing and financial statistical information to the relevant IT systems such as SAP, ERP, DOP as required by the Management.
Desired Skills & Experience
- Master/Bachelor degree or at least high school graduation
- Permanent residence permit in relevant country (The Company will not provide or assist with work permits)
- Minimum 1-year Experience in ground handling and ramp handling
- The ability to cope with situations that create pressure
- Excellent command of English and local languages
- Availability to work in shifts, including overnight
- Being a team player along with having the capability to work independently when necessary
- Ability to handle multiple tasks simultaneously
- Good knowledge and experience of a major Computer Reservations System (Troya or Quickres is a plus)
- Strong oral and written communication skills
- Sense of responsibility
- Ability to make decisions accurately and effectively
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