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Assistant Front Office Manager

Salary undisclosed

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Job Description

  • Supervise all front office operations, including check-in/check-out procedures, reservations and guest services
  • Develop close relationships with guests throughout their stay with the aim of gaining their loyalty
  • Handle guest complaints if they have not been dealt with by team members and provides a rapid solution
  • Assist the FOM with the design and implementation of new procedures, when necessary
  • Maintain vigilance regarding possible fraud, theft and potential security risks
  • Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised
  • Carry out Duty Management functions as required.
  • Support the management with on-going On Job Training Programs within the department to meet Brand and Service Standards
  • Induct new staff into the team, department and Hotel in the first week of their employment following guidelines.
  • Collaborate with the Front Office Manager in creating a team that works together with trust and takes responsibility to meet the goals of the department / Hotel
  • Ensure the ALL Accor loyalty programme is promoted to guests.

Qualifications

  • Minumum of 2-3 years of experience in a front office supervisory or assistant management role.
  • Excellent leadership, communication and interpersonal skills.
  • Strong problem-solving abilities and attention to details.
  • Ability to work effectively under pressure.
  • Essential to be flexible with working hours, including evenings, nights, weekends and public holidays.
  • Fluency in multiple languages is a plus (Chinese, Arabic)