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Technical Writer

Salary undisclosed

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  • Develop comprehensive documentation that meets organizational standards
  • Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content
  • Write user-friendly content that meets the needs of the target audience, turning insights into language for user success
  • Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications
  • Evaluate current content and develop innovative methods for improvement
  • Research, outline, write, and edit content, working closely with various departments to understand project requirements
  • Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
  • Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
  • Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
  • Develop content in alternative media forms for maximum usability, with consistent voice across all documentation

Minimum Qualifications

  • Bachelor’s degree (or equivalent) in journalism, communications, or relevant technical field
  • Have 2 or more years of experience as an effective technical writer
  • Firm understanding of SDLC (systems development lifecycle)
  • Previous experience in software development
  • Experience in using XML tools to create documentation
  • Proven ability to quickly learn and understand complex subject matter
  • Experience in writing documentation and procedure manuals for various audiences
  • Superb written communication skills, with a keen eye for detail
  • Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content
  • Ability to handle multiple projects simultaneously