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Network Operations Center Engineer (Marketplace) - Sea Labs

Salary undisclosed

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Job Description:

Monitoring Operation

  • Level 1 management, monitoring, and support for Shopee’s network infrastructure, servers and services
  • Monitor Shopee’s services and respond to graph/log anomalies, system alerts
  • Identify issues according to SOPs and experience, escalate identified issues for resolution when necessary
  • Provide first-level troubleshooting and support on system issues and follow up proactively with internal or external parties for issue resolution progress
  • Work in shifts: 12 hour per shift, 3 days day shift, 3 days off, 3 days night shift, 3 days off (Cycle continued)


Incident Management

  • Root cause analysis on critical system issues in Shopee
  • Improvement plans collection, evaluation and tracking within Shopee Engineering team
  • Loss budget control within multiple Shopee engineering stakeholders


Cross-Team Coordination

  • Support and connect local teams with engineering stakeholders on issues reporting, resolution and verification
  • Coordinate planned operations (e.g. Network maintenance) between Infra team and Shopee Engineering team


Monitoring Analysis

  • Summarise and report on monitored systems in a regular basis and convert data insights into actionable items


Monitoring Automation

  • Develop tools or automation scripts on above responsibilities to improve team's efficiency


Requirements:

  • Bachelor’s Degree in Computer Science, Engineering, Information Systems or related fields
  • Less than 1 year of experience welcomed
  • Knowledge of computer systems and computer networks
  • Competent in technical report writing and documentation