Chief Operating Officer (COO)

Join Us in Shaping the Future of Education in Indonesia!

Wall Street English is a global leader in English language education, and in Indonesia, we're proud to partner exclusively with Gentem Indonesia Lifelong Learning Group (GILL).

GILL is dedicated to delivering exceptional learning experiences that inspire lifelong learning - a key driver of personal and professional success. Its mission is to enhance Indonesia’s global competitiveness by blending world-class content with local expertise to create effective hybrid learning solutions. Beyond Wall Street English Indonesia and Curiookids Indonesia, GILL also offers study abroad consulting through INDIES and professional skills training via ProSkills.

We’re seeking a dynamic and driven Chief Operating Officer (COO) to join our team and lead our mission of nurturing lifelong learners across Indonesia. As COO, you will report directly to the CEO and play a crucial role in steering the company towards achieving its annual goals, including revenue growth, profitability, and an exceptional student experience.

This is your chance to be part of a forward-thinking organization dedicated to shaping the future of education in Indonesia through innovative partnerships and cutting-edge in-house brands.

What You Will Be Doing

Sales & Marketing Leadership:

• Achieve monthly sales targets by setting and executing data-driven sales strategies.
• Lead Area Managers to meet both sales and customer experience goals.
• Develop and implement robust marketing initiatives and promotions to drive revenue.

People Development:

• Formulate and execute hiring strategies to build a high-performing team.
• Coach and develop middle managers to become effective leaders.
• Ensure rigorous adherence to service and grooming standards across the organization.

Strategic Planning:

• Develop and cascade mid-term commercial strategies across sales, marketing, and student experience functions.
• Drive effective merchandising, pricing strategies, and brand performance.

Expansion & Innovation:

• Lead the launch of new centers and products by managing feasibility studies, site selection, and project execution.
• Identify and develop complementary revenue opportunities, bringing innovative solutions to market.

Corporate Sales:

• Lead the corporate solutions team, executing strategies based on a Key Account Management model.
• Innovate products and offerings to meet the needs of key clients, driving corporate sales growth.

Your Profile

Technical Skills and Qualifications:

• Educational Background: Bachelor’s degree in Business Administration, Management, or a related field. An MBA or equivalent advanced degree is highly desirable.
• Experience: 5-7 years of extensive leadership experience in sales, marketing, and operations, ideally within the education or service industry.
• Sales Achievement: Demonstrated success in meeting sales targets and driving revenue growth in a B2C environment. Experience with key account management models is advantageous.
• Commercial Strategy: Skilled in developing and executing commercial strategies, including pricing, merchandising, and marketing initiatives.
• Data-Driven Approach: Proficient in analyzing performance metrics and CRM data to identify issues and implement effective solutions. Experience and familiarity with CRM platforms to optimize customer interactions and drive business growth (e.g., HubSpot, Salesforce) is preferred.
• Project Management: Proven ability to manage complex projects, including product or location launches. Strong organizational skills with a focus on execution.
• International Experience: Experience working in international or multicultural environments is valuable.
• Language Skills: High proficiency in English is required; knowledge of Bahasa Indonesia is a plus but not mandatory.

Nice to Have:

• Industry Experience: Background in the education or related service industry is a significant advantage.
• Advanced Degree: An MBA or equivalent advanced degree in a relevant field.
• Market Familiarity: Knowledge of the Indonesian market or similar, especially within the education sector, is a strong plus.
• Passion for Education: An affinity for education and languages, with an understanding of their role in personal growth.

Core Competencies:

• Leadership: Exceptional leadership skills with a proven track record in coaching and developing high-performing teams.
• Strategic Thinking: Logical and strategic thinker with the ability to effectively articulate and present ideas.
• Problem-Solving: Innovative and analytical problem-solver, adept at adapting to changing priorities and challenges.
• Communication: Excellent verbal and written communication skills, capable of engaging effectively with both internal teams and external stakeholders.
• Emotional Intelligence: High emotional intelligence, able to inspire and manage teams with a balance of empathy and assertiveness.

Ready to make an impact? Join us and be a driving force in transforming education across Indonesia!