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Branch Manager (Retail Industry)

Salary undisclosed

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SabiKerja is a curated headhunter agency based in Jakarta that is well-known as a one-stop talent solution in which we connect curated quality talent with the institution or company that partners with us.

We represent our client, a retail company in Indonesia specializing in variety retail. They are committed to delivering exceptional shopping experiences through innovative store designs and efficient operations. With a dedication to excellence, they offer a wide range of products to meet the diverse needs and preferences of their customers.

Responsibilities

  • Operational Management: Oversee daily branch operations, ensuring efficient processes and adherence to company policies.
  • Sales Growth: Develop and implement strategies to drive sales, achieve targets, and expand market presence.
  • Customer Service: Ensure exceptional customer service, handle escalated issues, and foster a positive customer experience.
  • Staff Management: Recruit, train, and supervise branch staff, schedule shifts, and provide ongoing support and development.
  • Financial Oversight: Manage branch budget, control expenses, and ensure financial goals are met.
  • Compliance: Ensure branch compliance with regulatory requirements and company policies.
  • Reporting: Track and report on branch performance, sales metrics, and operational issues to upper management.

Qualifications

  • Education: Bachelor’s degree in Business Administration, Management, or a related field.
  • Experience: Minimum of 5 years of management experience, preferably in a similar industry.
  • Skills: Strong leadership, organizational, and communication skills. Proficiency in management software is a plus.
  • Problem-Solving: Ability to address and resolve operational and customer-related issues effectively."