Director of Operations

Job Title: Director of Operations

Location: Bali

Company: Beach clubs, restaurants,

Department: Operations

Reports To: CEO

We are seeking a highly experienced and motivated Director of Operations to oversee the implementation of Standard Operating Procedures (SOPs) across our diverse portfolio of brand outlets. Our company manages several brands in the hospitality, restaurant, and family entertainment center sectors. The Director of Operations will play a crucial role in ensuring operational excellence, consistency, and efficiency across all locations.

• SOP Implementation:
• Develop, implement, and continuously improve SOPs across all brand outlets.
• Ensure that all outlets adhere to company standards, policies, and procedures.
• Conduct regular audits to assess compliance and identify areas for improvement.
• Operational Oversight:
• Oversee day-to-day operations across multiple locations, ensuring smooth and efficient functioning.
• Collaborate with brand managers to address operational challenges and enhance guest experience.
• Monitor performance metrics and drive initiatives to improve operational efficiency.
• Team Leadership:
• Lead, mentor, and develop a team of operations managers and support staff.
• Foster a culture of excellence, teamwork, and continuous improvement.
• Provide training and development programs to ensure staff are fully equipped to meet operational goals.
• Strategic Planning:
• Work closely with senior management to develop and execute operational strategies aligned with business objectives.
• Identify opportunities for expansion and innovation within existing operations.
• Contribute to the development of new brands and concepts within the company.
• Financial Management:
• Manage operational budgets, ensuring cost-effective and efficient use of resources.
• Analyze financial reports to identify trends, variances, and areas for improvement.
• Implement cost control measures without compromising on quality or service.
• Guest Experience:
• Ensure that all brand outlets deliver exceptional guest experiences consistently.
• Implement feedback mechanisms to capture guest insights and drive continuous improvement.
• Work with marketing and customer service teams to align operations with brand positioning.

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field. Master’s degree preferred.
• Minimum of 8-10 years of experience in operations management, preferably within the hospitality, restaurant, or family entertainment center industries.
• Proven track record of successfully implementing SOPs across multiple locations.
• Strong leadership skills with the ability to inspire and motivate teams.
• Excellent problem-solving, decision-making, and organizational skills.
• Strong financial acumen and experience managing budgets.
• Exceptional communication and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment.

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for career growth and development.
• A dynamic and supportive work environment.